FAQ – Frequently Asked Questions
📦 Ordering process
Provided the items are in stock, delivery usually takes place within 1 to 3 working days. Boat umbrellas and accessories are dispatched within 5 to 10 working days.
Parcel delivery for umbrellas
: We offer free delivery on orders of CHF 60.00 or more. For orders under CHF 60.00, a flat-rate delivery charge of CHF 7.50 applies. The parcel is delivered via DPD.
Courier or haulage service for parasols, bases and boat umbrellas
The delivery charge is a flat rate of CHF 50.00, regardless of the value of the order. Delivery is usually by haulage contractor or lorry.
You can pay by prepayment, PostFinance, credit card, TWINT or PayPal. It is not possible to purchase on account.
You may return unused umbrellas in their original packaging to us within 14 days: Strotz AG, Herrenackerstrasse 16, 8730 Uznach.
Personalised umbrellas are excluded from the right of withdrawal and cannot be returned, provided they were delivered in perfect condition.
For other items, please contact us in advance so that we can agree on the next steps together.
Please note that you are responsible for the return postage costs, as we do not provide pre-paid return labels. Please enclose your proof of purchase with the return or note your order number. Further information can be found under Returns.
🛠️ Warranty & Repairs
We offer a 2-year guarantee on all Strotz umbrellas from the date of purchase. Please keep your receipt.
Please send us a repair enquiry using the form: Go to the repair form
. To assess your enquiry, we require your address details, proof of purchase and clear photographs (of the fault, the open umbrella, the handle and the label). As soon as we have received your enquiry, we will inform you immediately about the next steps.
Warranty claims are handled directly by the retailer.
Online retailers:
Send a message to the online retailer’s support team, attaching photos of the faulty umbrella and a copy of the receipt.
Specialist retailers:
Return the faulty umbrella, along with the receipt, to the point of sale.
If the product is no longer under warranty, you can also contact us directly to request a repair.
Please note that repairs may take between 4 and 6 weeks.
Under warranty
: If your umbrella is still within the warranty period, the repair is free of charge. You only need to pay the postage costs for sending it to us. We will cover the return postage.
Out of warranty
: Once the 2-year warranty has expired, repair costs start at CHF 36.50
(CHF 29.00 for the repair + CHF 7.50 for return postage). Depending on the fault, the costs may be higher.
Third-party brands
Umbrellas from third-party brands can only be repaired in rare cases, as suitable spare parts are often unavailable. Repairs to third-party brands cost from CHF 62.50
(CHF 55.00 for the repair + CHF 7.50 for return postage).
🌂 Products & Care
Leave umbrellas to dry in an open position after use. Use a soft, damp cloth or sponge to clean them. You can find out more about use and care here.
No. Umbrellas are water-repellent, but not completely waterproof – especially in heavy rain.
Yes. Select the ‘Personalised embroidery’ option for the item you wish to order. For promotional umbrellas with logo printing, you can find further information on our B2B website.
All Swiss-made umbrellas are manufactured with great care in Uznach. As Switzerland’s only umbrella factory, Strotz AG stands for genuine Swiss craftsmanship, quality and many years of experience. Find out more about our Swiss craftsmanship.
Yes, for example, for weddings, trekking, creative painting projects, colour-change designs or large partner umbrellas.
Our children’s umbrellas are suitable for children aged 2–5 or aged 6 and over. You will find the exact age range listed for each product.
♻️ Sustainability & social responsibility
Many of our umbrella fabrics feature the eco-friendly ecorepel® coating, which provides natural water repellency.
Our durable umbrellas can be repaired as required by our repair service in Uznach – this conserves resources and extends their lifespan.
As a member of amfori BSCI and BEPI, we are actively committed to fair working conditions and are continuously improving our environmental performance. Find out more about sustainability
Many of our umbrella fabrics feature the eco-friendly ecorepel® coating, which provides natural water repellency. An umbrella is particularly sustainable when it is used for as long as possible.
We also stock selected models with wooden handles made from sustainably sourced wood – discover them in our online shop under ‘Sustainable Umbrellas’.
ecorepel® is a sustainable waterproofing technology that makes textiles naturally water- and dirt-repellent – without the use of PFCs. The effect is based on a special structure of biodegradable paraffins that coat the individual fibres, creating an irregular surface.
Modelled on nature, this means that water can only adhere at a few points and simply beads up and rolls off. At the same time, the material’s breathability is preserved, and the fabric remains comfortable to the touch.
ecorepel® thus offers effective protection whilst minimising environmental impact – a conscious alternative to conventional water-repellent treatments. Find out more.
By purchasing HZA umbrellas, you are supporting a special social initiative: at the annual games and barbecue day, pupils from the Ausserschwyz Special Educational Centre (HZA) create impressive works of art using action painting. Since the 50th-anniversary celebrations in 2021, selected sections of these paintings have been featured as umbrella designs.
The proceeds from umbrella sales help to fund therapeutic horse riding for pupils at the HZA. In this way, creative moments give rise to a lasting contribution to a good cause. Discover HZA umbrellas now